Your Questions, Answered

  • Preserved flowers are real, natural flowers that have been treated with a specialist preservation process to maintain their beauty and softness for a long time.

  • Yes — our roses and florals are 100% real.

  • With the right care, preserved arrangements can last 12 months or more, often longer depending on environment and handling.

  • The preservation process replaces the flower’s natural moisture with a preserving solution, helping maintain shape, colour, and texture.

  • No. Do not water preserved flowers — water and moisture can damage them.

  • Care is minimal: keep them dry, avoid humidity, keep away from heat sources (radiators/fireplaces), and dust gently with a soft brush or cool air.

  • Yes — we offer UK delivery. Shipping options, costs, and estimated delivery times are shown at checkout.

  • Yes — we can deliver the arrangements anywhere in London within 1 day.

  • Each arrangement is carefully packaged to protect the flowers and presentation box during transit.

  • Yes — you can add a message card at checkout at no extra cost.

  • We prepare orders quickly, so changes may be limited once processing begins. Please contact us as soon as possible and we’ll do our best to help.

  • ue to the nature of preserved floral gifts (and to maintain quality), returns may be limited. If there’s an issue, we’ll always work with you to find the best solution.

  • Contact us within 48 hours of delivery with your order number and clear photos of the product and packaging so we can assist quickly.

  • Yes — custom colours and designs may be available depending on season and stock. Share your preferred colours, budget, and date needed.

  • Yes — we can create consistent, branded gifting for teams, clients, launches, and events. Contact us with quantity, colour theme, and delivery date.

  • Message us via the Contact page on valleedesroses.co.uk and we’ll respond as soon as possible.

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